Returns and Refunds
Applicable to Domestic Transactions Only (Purchases shipped within India)
We offer a refund if you do not like the product purchased from our website. Please refer to the details, process and conditions below.
After receiving any product, ordered from our website, in the under-mentioned circumstances, you can return / exchange the product within 7 days of receiving the product
- If you do not like the product
- If you want to exchange it with another product
- If the garment doesn’t fit you well
You can go to the "Customer Service" section on our website for actioning the above.
If you want a Credit / Discount Voucher, we shall send a Credit / Discount Voucher to you which you can use to shop on our store. The Credit / Discount value shall be equal to the value of the product you have returned
Our Contact number is 9599771822. This number operates from 10 AM to 6 PM, Monday through Saturday. You can also email us at inweavehelp@gmail.com
We would in above cases arrange for the pick up of the product.
Please note that we will exchange the product only once. For any subsequent exchange, we will charge a nominal cost of Rs 150 per garment to cover the shipping costs. A product taken against an exchange cannot be returned.
Refunds
If you do not want any alternate product in exchange and want to the return the product, we shall refund the money paid by you. If you have claimed any discount or benefit while placing the order, such discount or benefit shall be adjusted while issuing the refund – a situation of this scenario is mentioned at the end of this note marked by “*”
Please give us a week after we receive the product back to process the refund.
To avail any of the above options, the product should be unused and intact with all the tags and labels. We would do a Quality Check upon return to verify the same.
We do not accept and returns or exchanges of altered garments.
If the product has a manufacturing defect, we shall exchange the product or issue a refund. We shall process the refund after due inspection of the returned product and being satisfied of the manufacturing defect.
The refunds are given to the same mode as the payment mode. In case of COD orders, refunds are given to mode as is specified while you request for the return. If you mention a wrong account number / IFSC while requesting a refund, and the refund is procesed, we will not be liable to refund the amount again to you.
Products categorized under Special Offers like "Buy 2 Get 1 Free", "Women's Day Special", "Mothers' Day", "Clearance", "Holi Special" etc will neither be refundable nor exchangeable.
We do not accept any requests for returns or refunds for International Transactions (Products shipped outside India)
Please note, by purchasing from InWeave™ you as the buyer agree to our shopping terms, conditions and policies.
* Examples of Refund Situation
- If you have claimed a discount while placing the order, the refund will be issued after adjusting this discount applicable on the returned product. The discount shall be adjusted pro-rata, subject to the example below.
- If you have claimed free shipping by ordering products more than Rs 899 and have then returned one (or more) products such that the value of the products kept by you is less than Rs 899, then the shipping charge of Rs 79 shall be deducted while issuing the refund.